Veyce vs Aircall

Looking for an Aircall
alternative in Australia?

Aircall is a capable call centre platform. But it wasn't built for Australian outbound sales — and the pricing reflects a different use case. Here's how Veyce compares.

Try Veyce free for 14 days See pricing

Feature

Veyce

Aircall

Pricing model

Flat seat fee + your own Twilio/Telnyx at wholesale rates

Per-seat licence with calls billed through Aircall's network

AU mobile numbers (+614xx)

Full support — search, buy, and assign AU mobile numbers in admin

Limited — AU mobile number support varies and requires separate setup

Power dialler (auto-advance)

Built in — auto-advance between leads with one tap disposition

Available as an add-on in some plans, not core to the product

DNCR compliance

DNCR-aware list import, full call logging for compliance records

No specific DNCR integration — compliance is your responsibility

Per-rep number assignment

Each rep gets their own AU mobile number for calls and SMS

Shared numbers or per-rep numbers depending on plan

AI call summaries

Included — every call transcribed and summarised automatically

Available via third-party integrations at additional cost

SMS from rep's number

One-tap SMS from the same number used for the call

SMS available in some plans/regions

Gamification

Live leaderboard, points, streaks, and achievements built in

No native gamification features

Built for AU outbound sales

Designed specifically for AU solar, real estate, insurance, telco

General-purpose call centre platform built primarily for the US/EU market

The key differences

Pricing transparency

Aircall is a hosted VoIP platform — your call costs are included in the per-seat price, but at a rate the platform controls. Veyce uses a bring-your-own-provider (BYOP) model: you pay a flat seat fee and connect your own Twilio or Telnyx account. You pay those platforms directly at their published wholesale rates — roughly $0.014 AUD per minute for an Australian mobile call. The difference on a team of 5 reps making 100 calls per day is material.

Built for Australian outbound sales

Aircall was built for general-purpose inbound and outbound calling, primarily for the US and European markets. Veyce was built specifically for Australian sales teams — solar, real estate, insurance, telco, mortgage, and B2B — and every feature was designed for that use case. AU mobile number purchase, DNCR compliance logging, the gamification layer, the power dialler HUD — none of these were bolted on. They were the product from day one.

Power dialler vs. call centre platform

Aircall is a call centre platform — it handles routing, queues, IVRs, and multi-channel support. If you're running a customer support team, it might be the right choice. If you're running an outbound sales floor where reps need to make 80–120 calls per day, advance through a lead queue automatically, and track session metrics in real time, a purpose-built power dialler is a better fit. Veyce is that tool.

Try the Australian-built alternative

14-day free trial. Bring your own Twilio or Telnyx account. AU mobile numbers, DNCR compliance, and power dialler HUD out of the box.

Start free trial →

No credit card required · Cancel anytime